When you order something from Rootless Flora, the delivery time is slightly different from what you might be used to. Because our products are shipped directly from our suppliers, we can save enormously on storage and transport costs. This allows us to price our products so competitively.

The average delivery time is 8 to 10 working days (Mon-Fri, excluding public holidays).

Due to high volume, it may occasionally happen that your product arrives slightly later than expected. We appreciate your understanding. However, if it takes longer than the expected delivery time and you still haven't received anything, please send us an email at ***** . We will then investigate what is happening with your package.

To send a return, simply contact our customer service via info@alluda.nl. Include your name, the order number (e.g. #0000) you received in the confirmation email, and the reason for the return. We will then provide you with the return address and confirm the return. Once this has been done, you can send the product to us via a courier of your choice.

Unfortunately, returns to us are at own expense. The costs will therefore depend on the courier. Please consult the website of the courier you wish to use for more information regarding prices.

There is always a return period of 14 days. The return period starts on the day you received the item. However, there are conditions attached to the return.

You can only return the item if:

● The return period has not yet expired;

● The product is in the original packaging and all labels are still attached;

● The product has not yet been used.

We accept all common payment methods, including iDEAL, credit cards, PayPal, and Apple Pay.