Terms & Conditions

Welcome to Rootless Flora. These general terms and conditions describe the rules and regulations for the use of our website and services.

Article 1 – Definitions
  • Cooling-off period: the period within which the consumer can make use of their right of withdrawal;
  • Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance agreement with the entrepreneur;
  • Day: calendar day;
  • Continuing performance contract: a distance agreement relating to a series of products and/or services, for which the delivery and/or purchase obligation is spread over time;
  • Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows for future consultation and unaltered reproduction of the stored information;
  • Right of withdrawal: the possibility for the consumer to opt out of the distance agreement within the cooling-off period;
  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
  • Distance agreement: an agreement whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;
  • Technique for distance communication: means that can be used to conclude an agreement without the consumer and entrepreneur being in the same room at the same time;
  • General Terms and Conditions: these present General Terms and Conditions of the entrepreneur.
Article 2 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance agreement concluded and orders placed between the entrepreneur and the consumer.

Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded that the general terms and conditions can be inspected at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the consumer's request.

If the distance agreement is concluded electronically, the text of these general terms and conditions may be made available to the consumer electronically in such a way that they can be easily stored on a durable medium.

Article 3 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer. The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

Each offer contains information that makes it clear to the consumer what the rights and obligations are:

  • The price, excluding customs clearance costs and import VAT. These additional costs will be for the account and risk of the customer.
  • Any shipping costs;
  • How the agreement will be concluded;
  • Whether or not the right of withdrawal applies;
  • The method of payment, delivery, and execution.
Article 4 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and meets the corresponding conditions. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically.

Article 5 – Right of Withdrawal

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This cooling-off period starts on the day after receipt of the product by the consumer.

During the cooling-off period, the consumer will handle the product and packaging with care. If they make use of their right of withdrawal, they will return the product with all supplied accessories and—if reasonably possible—in its original condition and packaging.

Article 6 – Costs in Case of Withdrawal

If the consumer makes use of their right of withdrawal, the costs of returning the products are for the account of the consumer. The entrepreneur will refund the amount as soon as possible, but no later than 14 days after withdrawal, provided the product has been received back.

Article 7 – Exclusion of the Right of Withdrawal

The entrepreneur can exclude the right of withdrawal for specific products, such as:

  • Products made to the consumer's specifications (custom-made);
  • Products that are clearly personal in nature;
  • Products that can spoil or age quickly;
  • Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery.
Article 8 – The Price

Prices will not be increased during the validity period stated in the offer, except for price changes resulting from changes in VAT rates.

Note on International Shipping: The place of delivery takes place in the country where the transport begins (outside the EU). Consequently, import VAT and/or customs clearance fees will be collected from the customer by the postal or courier service. Therefore, no VAT will be charged by the entrepreneur at checkout.

Article 9 – Identity of the Entrepreneur
  • Company Name: Rootless Flora
  • Chamber of Commerce (KvK) Number: 99081830
  • VAT Identification Number: NL868786524B01
Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement and the specifications stated in the offer. Any defects or wrongly delivered products must be reported to the entrepreneur in writing within 14 days after delivery.

Article 11 – Delivery and Execution

The company will execute accepted orders with convenient speed but at the latest within 30 days, unless a longer delivery period has been agreed upon. If delivery is delayed, the consumer has the right to dissolve the agreement at no cost.

Article 12 – Continuing Performance Transactions: Duration, Termination, and Extension

Consumers may terminate an open-ended contract at any time, subject to agreed termination rules and a notice period of no more than one month.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period.

Article 14 – Complaints Procedure

Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has discovered the defects.

Article 15 – Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by law, even if the consumer resides abroad.

Article 16 – CESOP

In accordance with measures introduced from 2024 regarding the "Act amending the Turnover Tax Act 1968" and the implementation of the Central Electronic System of Payment information (CESOP), payment service providers may record data in the European CESOP system.